I work Monday to Thursday, 09:00 to 17:00 with an hour-long lunch break, meaning I have 7 hours available per day.
Correspondence and/or phone calls from clients should be kept within these hours but you will not be billed for phone calls of under 10 mins.
Obviously if I am working for another client at the time of your call you will need to leave me a voicemail or email me and I will get back to you ASAP.
Once we have decided on the way we would like to work together, I will send you a Freelancer Contract as well as a Data Processing Agreement to sign via the online service ‘HelloSign’ – meaning no paperwork has to be posted.
If you would like me to sign a contract or NDA of your own, I will sign that for you in whichever way you wish.
I would love to meet with you if that’s possible but if that’s not convenient I’d like to video call or, at the very least, have a normal phone call with you.
Obviously, time spent during the consultation process is not billable. I just like to meet with my clients in a relaxed atmosphere to get to know each other as people, learn about your business and what’s important to you in a VA.
Once we have had that initial chat, I’m happy to communicate in whichever way you prefer to discuss the finer details.
This is entirely up to you- some clients message back and forth (via WhatsApp which is encrypted so there are no GDPR issues), others I email and some I call.
I use simple shared note systems such as Evernote or Trello to create to-do lists that we can both see and update, and I always like to send a ’round up email’ at the end of each session to provide a Toggl report of how my time was spent.
My clients can be as involved as they like and I can reduce my emails to a monthly update if that’s preferred.